Shipping policy

 

Orders
All orders will be shipped within 48/72 hours (if everything is available). All prices include the statutory value added tax.

Generally orders placed before 3.00 pm (11 am for Royal Canine) will be processed the following day. Orders placed over the weekend will be processed on the following Monday.

For cost reasons (postage, customs) we only deliver goods to Switzerland and Liechtenstein.

 

Shipping fees
Charges differ by distributor.

• For Royal Canine products, shipments are free throughout the national territory.
• For Monge and Exclusion products, the costs will be 12CHF up to a weight of 30 kg, then 50CHF.
• For Lily's Kitchen products, expenses they will be of 8CHF up to 250CHF of expenditure, then become free.

 

Delivery date
The products are delivered via the local mail service. The delivery is estimated in two working days, from Monday to Friday. The customer will be sent an email to dispatch the goods.

 

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Customer care
In case of complaints and / or any problems, the customer can contact the shop directly via mailshop@ticinoanimalhospital.ch

 

(update 01-05-2021)